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Predictive Dialer Presentation
This short presentation provides numerous screen shots of the various Zeus call center software functions.
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Zeus Client
Zeus customer service software makes agents more efficient and create more talk time.
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Zeus Server
Zeus server integrates call center agents with the benefits of predictive dialing.
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Administrator Module.
Zeus server's Administrator module allows customer service center managers to edit and input customer
data, modify and maintain the predictive dialer call list, create
branching scripts, and set the predictive dialer settings.
Reports Module.
More than just a predictive dialer,
Zeus gives call center administrators detailed reports that help to
present a variety of data. Generated reports include predictive dialer
data, customer information, call center talk times, and much more.
Supervisor Module.
The Supervisor module gives call center supervisors the ability to monitor agent actions, schedule agents according to predicted call volumes, and push predictive dialer activity.
Client Module.
Zeus software's client module integrates a call center agent with the server's functions. Connected with any standard desktop, the
client module presents the relevant customer information related to the
call connected by the server's predictive dialer.
Call center management.
Zeus Call Center Software is flexible and robust features allow call center managers to customize the software to their needs. The software not only allows for an almost unlimited number of configurations, but is adaptable enough to meet changing business needs.
Module settings.
The software modules allow managers and supervisors to create conditions that adapt to a call center's schedule and target settings. The modules can be configured in such a way that a call center's operations can change hourly, as needed.